FAQs - xpressapotheke

Frequently Asked Questions About XpressApotheke & Online Pharmacies (Real User Queries Answered)

1. Is XpressApotheke a legitimate and safe online pharmacy?

Many users ask:

“Is it safe to order medicine online from Germany?” or
“How do I know if an online pharmacy is trustworthy?”

Here’s how to verify:

✅ Licensed by BfArM – Reputable German online pharmacies are listed in the official registry of the Federal Institute for Drugs and Medical Devices (BfArM). You can check that here.

✅ EU Pharmacy Logo – Every legal EU-based online pharmacy must display a clickable verification logo on its website. Clicking this should redirect you to the national authority’s site confirming their registration.

Pro tip:
People on Reddit recommend double-checking registration before ordering — especially when buying medications that require prescriptions. (source)

2. What medications can I order from XpressApotheke?

You can typically order:

✅ Over-the-counter (OTC) medicines – e.g., cold remedies, painkillers, supplements, skincare.
✅ Prescription-only medications – but only with a valid prescription (either electronic or mailed in).
❌ Excluded items: Narcotics, controlled substances, and special prescriptions (e.g., T-prescriptions, cytostatic drugs) are often not available for online ordering.

Important: Laws require strict control over prescription fulfillment — XpressApotheke will only ship once they’ve received and verified your prescription.

3. How do I submit a prescription – paper or e-prescription?

Here’s how prescription submission works:

📄 Paper prescription: Send via postal mail to the pharmacy’s physical address.
💻 E-prescription (eRezept): Upload the QR code or token via the website or app (if supported).

FAQ from real users:

“Why can’t I just upload a photo of my prescription?”
Answer: For legal and safety reasons, only original paper prescriptions or validated e-prescriptions are accepted in Germany.

4. How fast is the delivery? What about cold-chain shipping?

Delivery time & shipping methods are crucial:

🚚 Standard delivery: Usually 1–2 working days within Germany (depending on cutoff time).
❄️ Cold-chain medications (e.g., insulin) are shipped in special insulated packaging with temperature tracking.
🌍 International shipping: May take longer and could incur customs fees.

Many users on forums like Reddit mention:

“My package arrived in 2 days, securely sealed with cooling packs.”

Shipping costs often vary based on:

Order amount (many offer free shipping above €29)
Product type (cold-chain or express may incur fees)
Delivery location (Germany vs. EU/international)

5. What payment options does XpressApotheke offer?

Most major German online pharmacies offer:

✅ Credit card (Visa, Mastercard)
✅ PayPal
✅ SEPA direct debit
✅ Sofort / Klarna
✅ Invoice (on approval)

Safety Tip:
Always check that the site uses HTTPS (SSL encryption), and that payment processors are PCI-DSS compliant. Avoid pharmacies that ask for bank transfers upfront without secure checkout.

6. Can I return or cancel a medicine order?

Due to health regulations, returns work differently for medicines:

❌ Prescription & OTC drugs: Not eligible for return once opened or shipped, unless damaged or incorrect.
✅ Non-medicine products: (e.g., skincare, supplements, medical devices) often fall under standard EU 14-day return policies.
✅ Order cancellation: Possible before shipment only — some pharmacies allow same-day cancellations via phone or email.

Always read the pharmacy’s individual return policy.

7. What if I experience side effects or the medication doesn’t work?

If you feel unwell or notice unusual side effects:

🩺 Contact your doctor or pharmacist immediately.
📝 Keep your packaging, instructions, and dosage information.
🔁 Report any issues to your country’s medicine safety authority (e.g., BfArM or EMA).

Online pharmacies must offer customer support channels for medical concerns, and in some cases, partner with remote doctors.

8. Why are OTC drugs often cheaper online than in-store pharmacies?

You’ll find Reddit threads like:

“Why is ibuprofen 3x more expensive in a brick-and-mortar German pharmacy?”

Answer:
Online pharmacies often have lower overhead costs and can:

Source generics or alternative brands
Offer bulk discounts
Use dynamic pricing based on supply/demand
Run promotional campaigns (e.g., free shipping, coupon codes)

This is completely legal and often regulated, but always double-check dosage and brand before purchasing.

9. How are medications stored and verified before shipping?

XpressApotheke, like all licensed German pharmacies, follows strict quality and safety standards:

🧪 Batch tracking – Every medication is tracked by batch number and expiration date
🌡️ Correct storage – Including refrigeration if required
📦 Tamper-proof packaging – With expiration date and safety seals

Pharmacies are regularly inspected to ensure compliance with German and EU pharmaceutical laws.

10. Can I order medication if I live outside Germany?

It depends:

✅ EU countries: Many German pharmacies offer shipping across the EU, but prescription laws may differ.
⚠️ Non-EU countries: Import restrictions, customs clearance, or local laws might block or delay delivery.
❌ Some pharmacies don’t ship internationally due to regulatory complexity.

Also: Prescriptions from outside Germany might not be accepted — especially for controlled or specialty medications.